Refund Policy

1.1 Monthly Subscriptions: Membership fees are billed monthly. You may cancel anytime, and your access will continue until the end of the current billing period. No refunds are issued for partial months.

1.2 Pro-Rated Refunds: If you experience a technical issue that prevents access to Services for more than 7 consecutive days, contact support for a pro-rated refund consideration.

1.3 Upgrade/Downgrade: Tier changes take effect at the start of the next billing cycle. No refunds are issued for tier changes within the same billing period.

1.4 Points Retention: All points earned remain in your account even after cancellation. If you rejoin, your points and rank history are preserved.

2.1 Physical Products: Physical items purchased through the CommUnity Marketplace are subject to each supplier's individual return policy. Contact the supplier directly or reach out to support@empoweruimpacthub.com for assistance.

2.2 Digital Products: Digital downloads, courses, templates, and other digital goods are non-refundable once access has been granted or the product has been downloaded.

2.3 Services: Services (coaching, consulting, event tickets) are non-refundable unless the service provider cancels or fails to deliver as promised.

2.4 Defective Products: If you receive a defective or significantly misrepresented product, contact us within 14 days for a refund or replacement.

3.1 30-Day Satisfaction Guarantee: If you're not satisfied with a course, request a refund within 30 days of purchase, provided you've completed less than 25% of the course content.

3.2 Non-Refundable After Completion: Once 25% or more of course modules have been completed, the purchase is final and non-refundable.

3.3 Bundle Purchases: Course bundles are refundable only if no individual course has exceeded the 25% completion threshold.

4.1 Setup Fees: Supplier setup fees (ranging from $999 to $9,999 depending on package) are non-refundable once onboarding begins and access to the supplier dashboard is granted.

4.2 Monthly Fees: Monthly supplier package fees are non-refundable. Suppliers may cancel their package anytime, with cancellation effective at the end of the billing period.

4.3 Approval Contingency: If your supplier application is denied before setup begins, the setup fee will be refunded in full.

5.1 Cancellation by Attendee: Event tickets are refundable up to 7 days before the event date, minus a 10% processing fee. Refunds are not issued within 7 days of the event.

5.2 Event Cancellation: If EmpowerU or the event host cancels an event, full refunds are issued automatically.

5.3 Ticket Transfers: Tickets may be transferred to another attendee with notice to support@empoweruimpacthub.com.

Step 1: Email support@empoweruimpacthub.com with your refund request, including:

• Your account email
• Order number or transaction ID
• Reason for the refund request
• Supporting documentation (if applicable)

Step 2: Our team will review your request within 3-5 business days.

Step 3: If approved, refunds are processed back to the original payment method within 7-10 business days.